Shipping Policy
1. Fulfillment Location
Liel Albums fulfills all U.S. orders from our dedicated U.S. fulfillment warehouse.
This ensures efficient processing and delivery for our U.S. customer base.
2. Shipping Carriers and Methods
We utilize reliable carriers to ensure timely and secure delivery of your custom photo albums:
| Carrier | Service Type | Primary Use |
| UPS | Ground, 2nd Day Air, Next Day Air | Standard and Expedited Shipping |
| USPS | Priority Mail | Standard Shipping to select locations |
3. Shipping Destinations
We offer shipping to all 50 U.S. states, including Alaska and Hawaii.
Restrictions: We do not currently ship to P.O. Boxes (Post Office Boxes) or U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands). A physical street address is required for all deliveries.
4. Pricing and Free Shipping Policy
Shipping costs are calculated at checkout based on the package weight, dimensions, and final destination (ZIP code).
| Order Subtotal | Shipping Cost | Notes |
| $300 USD and above | FREE Standard Shipping | Automatically applied at checkout. |
| Below $300 USD | Calculated based on weight/destination | Standard calculated rates apply. |
5. Shipping Timeline
The total time from placing your order to receiving your album involves three distinct phases:
A. Production Time (Handling Time)
This is the time required to manufacture your custom album.
- Standard Production Time: 10 Business Days
B. Handling Time
This is the time required for final quality check, packaging, and dispatch after production is complete.
- Handling Time: 1–2 Business Days
C. Delivery Time (Transit Time)
This is the time the carrier takes to transport the packaged order to your specified address.
| Shipping Option | Delivery Time (After Handling) |
| Standard Shipping (UPS Ground/USPS Priority) | 3–5 Business Days |
| Expedited Shipping (UPS 2nd Day Air) | 1–2 Business Days |
Note: Business days are Monday through Friday, excluding national holidays.
6. Shipping Options and Restrictions
We currently offer the same shipping options across all 50 states without specific geographical restrictions known at this time.
- Alaska and Hawaii: Deliveries to AK and HI may take slightly longer and may incur a higher calculated shipping rate due to increased carrier costs, even if the order qualifies for free shipping (in which case, standard rates are waived, but surcharges may still apply).
- No P.O. Boxes: As noted above, we require a physical address for delivery.
7. Change of Address and Failed Delivery
- Change of Address: The shipping address cannot be changed once the order has been processed and shipped. Please ensure your delivery details are accurate at checkout.
Failed Delivery: If a package is returned to our warehouse due to an incorrect address provided by the customer or repeated failed delivery attempts, the customer will be responsible for the cost of reshipping the order.
